Mphasis and Kore.ai Partner to Revolutionize Enterprise Customer and Employee Experience.
Mphasis, as the esteemed Platinum Partner of Kore.ai, will leverage their advanced platform technology and gain strategic advantages through collaborative efforts in areas such as go-to-market initiatives, product development, and engineering support. This partnership will synergistically enhance the combined capabilities of both organizations.
Mphasis, a renowned provider of IT solutions focusing on applied technology and business process services, has announced a strategic partnership with Kore.ai, a global leader in enterprise conversational AI platforms and solutions. This collaboration aims to enhance Mphasis' offerings in transforming customer experience management and employee engagement for their enterprise clients.
As the esteemed Platinum Partner of Kore.ai, Mphasis will leverage the powerful platform technology provided by Kore.ai, while also benefiting from their expertise in go-to-market strategies, product development, and engineering support. This partnership will foster the mutual growth and capabilities of both companies, aligning with Mphasis' vision as a Cloud-Native and Cognitive-First organization.
Mphasis and Kore.ai have established a long-term engagement aimed at cultivating synergies for seamless integration, implementation, solutions development, and product engineering. Together, they aim to deliver cutting-edge conversational AI solutions to their extensive enterprise customer base, setting new benchmarks for customer, employee, and agent experiences.
By leveraging Kore.ai's technological expertise, this partnership will propel Mphasis as a leader in the Experience Transformation domain. Mphasis will enhance its next-gen contact and service center offerings, ensuring cost-effective solutions that position the company as a preferred player, consequently driving market share growth.
Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis, expressed enthusiasm about the collaboration, stating, "Conversational AI solutions are revolutionizing the way enterprise clients engage with their end customers." Rakesh further emphasized the added value Kore.ai brings, including their superior technology capabilities, enterprise-grade Experience Optimization (XO) Platform, and ground-breaking generative AI innovations, which will complement Mphasis' expertise in product engineering and solution development. Furthermore, this collaboration opens up cross-selling opportunities into Kore.ai's existing client base, particularly within the realm of contact center transformation.
Kore.ai CEO and Founder, Raj Koneru, highlighted the significant impact of conversational AI across industries, stating, "Conversational AI is revolutionizing every industry. Through our conversational AI platform and solutions, we automate billions of interactions annually, resulting in approximately $1 billion in cost savings for global enterprise customers." Koneru further emphasized the selection of Mphasis as a strategic partner due to the alignment between their experience optimization offerings and Mphasis' service portfolio. The partnership aims to accelerate innovation, drive growth, and deliver exceptional solutions and experiences to their customers.
Kore.ai's XO platform empowers users to design, build, test, and deploy intuitive conversational user interfaces, virtual assistants, and process apps across various digital channels, including voice. With minimal technical expertise or support required, the platform supports cloud, on premise, and hybrid deployments, spanning over 40 channels and supporting more than 120 languages. Leveraging generative AI technology, the platform incorporates innovative features such as Smart Co-pilot, AI-Assisted Dialog Node, zero-shot and few-shot models, enabling the creation and deployment of intelligent conversational experiences.
In addition to the XO platform, Kore.ai offers a range of pre-trained solutions tailored to specific domains, including Smart Assist, Agent Assist, Bank Assist, Health Assist, Search Assist, Work Assist, HR Assist, IT Assist, and the recently launched Retail Assist. These solutions are available on a subscription basis, enabling customers to swiftly adopt and benefit from them. The Mphasis and Kore.ai partnership reflects their shared commitment to delivering sustainable value and driving industry transformation in the realm of AI solutions.
